Embedded Files
Select the images below to view my samples.
Job Aids
Building Team Resilience: Strategies for Managers
This job aid was created as a companion to the Building Team Resilience: Strategies for Managers eLearning course. Accessible directly within the course, managers can download or print it as a quick-reference tool, offering practical reminders of resilience-building strategies to support their teams.
Select the links below to view related deliverables.
eLearning Course | Full Project Write-Up | Design Document | Storyboard
AbCo's Building Security
This job aid was created as a complement to AbCo’s Building Security eLearning course, offering quick-reference tools and reminders to help corporate office staff consistently adhere to building security policies and procedures. Employees can access it from the company website or view it as a poster in all breakrooms.
Select the links below to view related deliverables.
Explainer Videos
Platform: Vyond
Other Tools: Microsoft PowerPoint
Problem: Anderson Corporation recently secured a significant client based in Tokyo. With its headquarters in Boston and several satellite offices across the U.S., many executives and staff are preparing to conduct business in Japan for the first time. To ensure successful interactions and strengthen the relationship with this key client, they need a solid understanding of Japanese business culture.
Solution: This concise three-minute video on Japanese business gift-giving culture is part of a comprehensive video library designed to familiarize Anderson Corporation’s American staff with Japanese business customs. Accessible across all offices, these videos provide essential insights to help employees prepare for client meetings or visits to Tokyo. By equipping staff with cultural knowledge, the company enhances its professionalism and safeguards its reputation.
Audience: The target learners include executives and staff who may travel to Tokyo or engage directly with the new client, ensuring they are culturally informed and ready to foster a positive business relationship.
Highlights: This video follows a character navigating a gift exchange, offering practical advice and insights to improve cultural understanding and etiquette.
Process: A detailed needs analysis was conducted in collaboration with SMEs to identify key cultural knowledge gaps among staff interacting with the Tokyo-based client. It was determined that a short, scenario-based video would effectively address the immediate need for understanding Japanese business gift-giving traditions. A design document was created and refined with input from SMEs, followed by a storyboard illustrating the scenario and key takeaways. Both were approved by stakeholders before the video was developed.
Evaluation:
Kirkpatrick’s Level 2 Evaluation: While no formal quiz is included, informal manager-led discussions will gauge learners’ comprehension of key concepts by prompting them to articulate what they learned and how they plan to apply it.
Kirkpatrick’s Level 3 Evaluation: Managers will monitor staff behavior during interactions with the Tokyo client over the following months to assess whether cultural practices, such as proper gift-giving etiquette, are being implemented effectively.
Select the links below to view related deliverables.
Welcome to UrbanVista Solutions: What to Expect
Platform: Vyond
Other Tools: Microsoft PowerPoint
Problem: New hires often feel overwhelmed and unsure about what to expect during their first days at UrbanVista Solutions, with uncertainty tempering their excitement as they join the team.
Solution: This short, engaging welcome video is sent to new hires ahead of their first day, providing an overview of the orientation process. It helps ease any uncertainty by setting clear expectations, introducing key activities, and ensuring they feel prepared and excited to start their journey with UrbanVista Solutions.
Audience: This video is sent to all new staff one day prior to their in-person orientation.
Highlights: This video follows animated new staff characters through orientation, using engaging visuals, text, and a fun musical soundtrack.
Process: A needs analysis was conducted in collaboration with SMEs from HR to gather key onboarding information. The video was then designed and developed to ensure clarity and engagement while reflecting UrbanVista Solutions' brand and values. Feedback loops ensured accuracy and alignment with the company's onboarding goals.
Evaluation: While formal learning outcomes aren't being measured, the goal is to reduce any anxiety and ensure new hires know what to expect—helping them feel confident and prepared from the start.
Platform: Vyond
Other Tools: Microsoft PowerPoint
Problem: Sales performance among staff at Marlowe Books varied significantly, with some employees struggling to connect with customers effectively. Many interactions were transactional, leading to missed opportunities to provide excellent customer service, recommend additional purchases, or build customer loyalty.
Solution: This short Vyond whiteboard video was created to address these challenges. The video demonstrated six key sales strategies through engaging storytelling and relatable scenarios, highlighting the contrast between ineffective and effective customer service techniques.
Audience: The target learners are bookstore employees, ranging from new hires to experienced sales associates, who need clear, actionable strategies to improve customer engagement and increase sales.
Highlights: The whiteboard video uses character-driven storytelling to demonstrate key sales strategies. It contrasts poor and strong customer interaction approaches, highlighting how personalized service and insightful questioning can lead to a positive customer experience. The engaging animation simplifies complex concepts, making it easy for employees to remember and apply the strategies in real-life situations.
Process: A detailed needs analysis was conducted in collaboration with SMEs to identify gaps in customer engagement and sales performance. Based on this analysis, a script was developed to highlight six key sales strategies, each tied to common customer service scenarios. The content was then transformed into a Vyond whiteboard explainer video, ensuring that each strategy was presented in a clear, engaging, and visually appealing format. The video was rolled out during team meetings and onboarding sessions, providing an accessible and interactive tool for employees to improve their sales skills.
Evaluation:
Kirkpatrick’s Level 2 Evaluation: After viewing the video, employees will reflect on what they learned through informal discussions and quick check-ins. These conversations will help gauge their understanding of the six sales strategies and their confidence in applying them in real-world situations.
Kirkpatrick’s Level 3 Evaluation: Sales performance and customer feedback will be monitored over the next few months to assess whether employees are consistently using the strategies. Managers will track improvements in customer satisfaction and sales metrics, with a particular focus on the application of personalized service and proactive engagement.
Page updated
Google Sites
Report abuse